Contact Information
7 Wright Street St. Catharines, ON, L2P 3J2
Ph: 905-641-4949
Toll-free: 1-800-410-0268

Warranty

WARRANTY

MILLORK

Tradewood warrants to the customer that if installed, finished, maintained and operated in accordance with the following instructions, for a period of five (5) year from date of delivery, each item of the millwork will conform in all material respects to Tradewood’s written specifications for the item and will be free from defects in materials and workmanship. Natural variations in colour or texture of woods are not defects. Bleed through of resin, pitch or tannins is also not a wood defect. Wood and wood composites such as Medex will expand and must be protected from moisture or excessive heat and dryness. Natural movement of the substrate is not considered a defect. Failures or defects not covered include substrate failures such as cracks, panel shifts, or joint separation. In addition, failures due to improper installation and maintenance, or moisture penetration due to improper sealing or caulking are not covered. There are no other warranties which extend beyond the description hereof. Notwithstanding the foregoing, door stiles are warranted to remain true for a period of one (1) year from date indicated above, provided Tradewood’s multi-point lock system is ordered and properly installed, and doors are properly maintained, including the painting of all door edges and faces.

Tradewood takes every practicable step with the greatest of care to ensure that the products we produce are comprised of the highest quality materials using the best quality assembly techniques to ensure durability and long lasting elegance for years of use under normal conditions. However, there are conditions that are beyond the control of Tradewood and we cannot be held responsible

Wood is a natural material with variations in color, texture and grain pattern. These variations are influenced by the natural growing process and are uncontrollable by the manufacturer. The manufacturer cannot select solid lumber cuttings within a species in the manner in which veneers may be selected. Color, texture and grain variations will occur in the finest architectural woodwork.

Wood doors should be adequately protected from the sun and other weather elements by overhangs, deep recesses etc. as per the illustration shown below. Wood doors and panels are susceptible to expansion and contraction caused by humidity and temperature variations, which will vary based on your specific region. Without the correct overhangs, doors with a South, Southwest, Southeast or West exposure will require frequent maintenance and should be visually inspected annually.
Dark stain and paint colors will significantly exacerbate surface heat build up on these exposures and increase the incidence of required maintenance Entry doors without the proper overhang, doors with such exposure will not be warranted.

Tradewood’s obligation under this warranty is limited to the repair or replacement of defective or non-conforming products, or alternatively, issuing a financial credit, the value of which is to be solely determined by Tradewood.

UNITS WITH BARE INTERIORS

Clients requesting that no finishes are applied to the interior of any Tradewood exterior window or door products, or interior doors must plan on sealing and/or finishing within 30 days of installation to prevent excessive absorption or loss of moisture. This will reduce the chance of materials warping, cracking, checking, shrinking or releasing pitch or tannins contained within the wood. Any warping, checking, shrinkage and release of pitch or tannins under such conditions are expressly omitted from this warranty.

Customer shall promptly notify Tradewood in writing of any alleged defects in the millwork and specifically describe the problem. Tradewood shall have no obligations under this warranty with respect to any defect unless it receives notice and a description of such defect no later than thirty (30) working days following the expiration of the warranty period.

Tradewood’s obligation under this warranty is limited to repairing or replacing any millwork or parts thereof that Tradewood determines not to conform to this warranty. If Tradewood makes such determination, Tradewood will furnish either replacement millwork, free of charge, F.O.B. the original point of delivery, or send a representative to make on site repairs, at Tradewood’s option. In no event, however, will Tradewood be responsible for installation, repainting, refinishing, or other similar actives necessary to complete the replacement of the millwork.

It is the customer’s responsibility to properly care for and protect new millwork against moisture or excessive dryness, and to see that top and bottom edges and all surfaces are thoroughly painted or varnished. The foregoing warranties shall not apply to any millwork which has been installed, modified, repaired or maintained in a manner inconsistent with the methods recommended by Tradewood.

THE FOREGOING REMEDIES ARE EXCLUSIVE. TRADEWOOD MAKES NO OTHER EXPRESS WARRANTY. TRADEWOOD DISCLAIMS, AND CUSTOMER WAIVES ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TRADEWOOD SHALL IN NO CIRCUMSTANCES BE LIABLE IN CONTRACT, IN TORT OR OTHERWISE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE. NO EMPLOYEE OR REPRESENTATIVE OF TRADEWOOD IS AUTHORIZED TO MODIFY THIS WARRANTY, OR TRADEWOOD’S STANDARD WARRANTY FOR ANY PRODUCT. THE FOREGOING WARRANTIES APPLY ONLY TO THE ORIGINAL PURCHASER.

HARDWARE

While all window and door hardware is manufactured by others, it is Tradewood’s policy to provide a warranty against defects or errors in workmanship for hardware recommended and purchased by Tradewood. Tradewood warrants to customer that, for a period of one (1) year from date of delivery, each item of the hardware will be free from defects in materials and workmanship. Hardware recommended or purchased by the customer is not covered by this warranty.

Hardware should be cleaned using only a soft cloth with mild soap and water. The finish on exterior hardware can be affected if exposed to industrial chemicals smog, salt water environments. Avoid cleaning with harsh chemicals, vinegar, citrus based cleaners, paint removers, window cleaners or any other industrial or harsh chemicals. Lubricate lock systems at intervals relative to the amount of exposure to which they are subjected.

Customer shall promptly notify Tradewood in writing of any alleged defects in the hardware and specifically describe the problem. Tradewood shall have no obligations under this warranty with respect to any defects unless it receives notice and a description of such defect no later than thirty (30) days following the expiration of the warranty period.

Tradewood’s obligation under this warranty is limited to repairing or replacing any hardware or parts thereof that Tradewood determines not to conform to this warranty. If Tradewood makes such determination, Tradewood will furnish wither replacement hardware, free of charge, F.O.B. the original point of delivery, or send a representative to make on-site repairs, at Tradewood’s option. In no event, however, will Tradewood be responsible for installation, repainting, refinishing, or other similar actives necessary to complete the replacement of the hardware.

The foregoing warranties shall not apply to any hardware which has been installed, modified, repaired or maintained in a manner inconsistent with the methods recommended by Tradewood or the manufacturer of the hardware.

THE FOREGOING REMEDIES ARE EXCLUSIVE. TRADEWOOD MAKES NO OTHER EXPRESS WARRANTY. TRADEWOOD DISCLAIMS, AND CUSTOMER WAIVES ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TRADEWOOD SHALL IN NO CIRCUMSTANCES BE LIABLE IN CONTRACT, IN TORT OR OTHERWISE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE. NO EMPLOYEE OR REPRESENTATIVE OF TRADEWOOD IS AUTHORIZED TO MODIFY THIS WARRANTY, OR TRADEWOOD’S STANDARD WARRANTY FOR ANY PRODUCT. THE FOREGOING WARRANTIES APPLY ONLY TO THE ORIGINAL PURCHASER.

INSULATED GLASS

Tradewood warrants all insulated glass it supplies, with the exception of bent glass units or sealed units purchased from third party vendors (eg. Heat Mirror or other specialty units not fabricated by Tradewood), to customers against failure of the air seal for a period of ten (10) years from date of delivery. This warranty will be void if damaged during handling or installation, damaged due to movement of the building foundation or frame, not installed perpendicular to level of if the glass surfaces or edges are exposed to excessive temperature differentials. Cracked or broken glass; insulated glass installed where moisture accumulates and is not allowed to weep; insulated glass installed in ships, vehicles, a room with a swimming pool or in a greenhouse is not covered by the warranty. Any applied films will automatically void warranty. All third party fabricated sealed units shall have the third party manufacturers’ warranty pass through to the owner.

Customer shall promptly notify Tradewood in writing of any alleged failure of the air seal and specifically describe the problem. Tradewood shall have no obligations under this warranty with respect to any defect unless it receives notice and a description of such defect no later than thirty (30) working days following the expiration of the warranty period.

Tradewood’s obligation under this warranty is limited to replacing any insulated glass Tradewood determines to be defective or granting a credit to customer for the insulated glass. If Tradewood determines to replace the insulated glass, Tradewood will furnish replacement glass, free of charge, F.O.B. the original point of delivery. In no event, however, will Tradewood be responsible for installation, repainting, refinishing, or other similar activities necessary to complete the replacement of the insulated glass.

THE FOREGOING REMEDIES ARE EXCLUSIVE. TRADEWOOD MAKES NO OTHER EXPRESS WARRANTY. TRADEWOOD DISCLAIMS, AND CUSTOMER WAIVES ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TRADEWOOD SHALL IN NO CIRCUMSTANCES BE LIABLE IN CONTRACT, IN TORT OR OTHERWISE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE. NO EMPLOYEE OR REPRESENTATIVE OF TRADEWOOD IS AUTHORIZED TO MODIFY THIS WARRANTY, OR TRADEWOOD’S STANDARD WARRANTY FOR ANY PRODUCT. THE FOREGOING WARRANTIES APPLY ONLY TO THE ORIGINAL PURCHASER.

PRIME/PAINT/STAIN FINISHES

Tradewood Windows and Doors Inc. offers priming, painting and staining services. Primers in no way are to be considered a waterproof finish, and should be painted prior to or immediately following installation. For units specified with no interior finish, the units should be sealed with a protective coat prior to or immediately following installation. All exterior finishing applied subsequent to any factory applied finishes should lap the glass surface. Maintenance of finish is critical to assurance of finish integrity. The complex interaction of the substrate with the coating and the environment in which the product will be used will directly impact finish longevity and maintenance. Annual visual inspections should be performed, particularly along horizontal surfaces and areas closer to grade level. Cracks from joint movement must be resealed. Finishes will fail due to penetrations through the surface which are not promptly sealed. Avoid or repair penetration of coating with fasteners during installation. Care must be taken to adequately reseal and repair areas damaged due to application of fasteners as well as areas violated through planing or fitting. Tradewood Windows and Doors Inc. applies many different finishes based on customer specifications. Damage to any coating due to on site storage, installation or maintenance practices is not covered. Subsequent coatings should be applied as frequently as required through visual inspections to produce and maintain the appearance desired by the customer. Failures or defects not covered include substrate failures such as cracks, panel shifts or joint separation.

Tradewoods’ obligation under this warranty is limited to that provided by the coating manufacture. In no event will Tradewood be responsible for installation, repainting or refinishing or other similar activities necessary to make good the finished product. There are no other warranties which extend beyond the description hereof.

ILVA Klima Exterior Paint and Stain Finishes

All factory applied ILVA Klima paint and stain finishes are guaranteed not to crack, peel or blister for a period of seven (7) years from date of product delivery, provided products are maintained following factory specifications. This warranty does not include labor or the cost of labor for refinishing the product. Remedy under this warranty is limited to the supply of replacement paint to the original point of product delivery.

LIMITATIONS

Warping of Doors or Window Sash. Warping shall not be considered a defect unless it exceeds 1/4” in the plane of the door itself, and does not refer to the relation of the door to the frame or jamb in which it is hung. Action for any claim for warp may be deferred, at the option of the manufacturer, for a period not to exceed 12 months from date of claim to permit conditioning to humidity and temperature. Exterior flush and plank doors are not covered under this section of the warranty.

Misuse or Abuse. This warranty will not cover any product that has been subjected to any kind of abuse, misuse, alteration or neglect, or any manner that is inconsistent with any instructions regarding its use. Operation difficulties resulting from inadequate building construction, design, exposure to the elements, non-standard installations, including, but not limited to, installations in a non-vertical, upside down, on-the-side or out-of-square positions, are not covered by this warranty. Any damages, failures or operating difficulties resulting from movement of the building structure, or from any special coatings, or films on the interior of the product, or use in swimming pool or other high humidity areas without adequate ventilation or humidity control, will not be covered under this warranty.

Coastal Applications. This warranty does not cover leaks that may occur in door systems with ocean-side exposure (in-swing or out-swing). We recommend for any coastal applications where in-swing door systems are used that they also have combination storm/screen doors to reduce the risk of leakage.

Hardware Finishes. This warranty does not cover zinc dichromate finishes from normal fading or corrosion when used in corrosive environments. Corrosive resistant finishes are available upon request. Custom plating finishes on any hardware supplied by Tradewood are covered for a period of one (1) year from date of delivery. Custom plated finishes that are supplied to an ocean-side environment will not be covered by this warranty. It is recommended that any hardware finish be cleaned using a mild soap and warm water.
Because Tradewood employs many different kinds of hardware from a variety of manufacturers we cannot control the differences and variety from piece to piece in plated finishes due to differences that are inherent to dissimilar substrate material. Variation in colour may occur even when hardware pieces of the same brass/bronze alloy are used. Variations in colour and luster are not considered a defect but rather an enhancement to custom match finishes. It is the nature of certain “oil rubbed” finishes to wear down over time and with use. To prevent this, a lacquer finish must be used. The addition of lacquers will cause variation in colour and luster.

Tradewood cannot be held responsible for any damage occurring from misuse, abuse, tampering, improper installation, improper maintenance, improper storage, extreme temperature conditions, or metal deterioration caused by atmospheric conditions over which Tradewood has no control.

High Humidity Areas. No warranty, either express or implied, are offered for products used in high humidity areas such as pools, greenhouses, or solariums. This extends to all areas of Tradewood’s warranty package.

Outstanding Invoices. The terms and conditions of this warranty are only valid if all invoices are paid in full.

THE FOREGOING REMEDIES ARE EXCLUSIVE. TRADEWOOD MAKES NO OTHER EXPRESS WARRANTY. TRADEWOOD DISCLAIMS, AND CUSTOMER WAIVES ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TRADEWOOD SHALL IN NO CIRCUMSTANCES BE LIABLE IN CONTRACT, IN TORT OR OTHERWISE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE. NO EMPLOYEE OR REPRESENTATIVE OF TRADEWOOD IS AUTHORIZED TO MODIFY THIS WARRANTY, OR TRADEWOOD’S STANDARD WARRANTY FOR ANY PRODUCT. THE FOREGOING WARRANTIES APPLY ONLY TO THE ORIGINAL PURCHASER.

GOVERNING LAW:
THIS EXPRESS LIMITED WARRANTY SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAW OF THE PROVINCE OF ONTARIO, CANADA.

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